SHERO Squad Operations Manager | JOB ID 1462

Momentum Park is a national movement and maternal health innovation hub where moms come first and every moment matters. Our flagship initiative, SHERO (Shaping Healthy Equitable Reproductive Outcomes), uplifts pregnant and postpartum mothers through sisterhood, technology, community care, and culturally grounded support.

Job description

Momentum Park is a national movement and maternal health innovation hub where moms come first and every moment matters. Our flagship initiative, SHERO (Shaping Healthy Equitable Reproductive Outcomes), uplifts pregnant and postpartum mothers through sisterhood, technology, community care, and culturally grounded support. We provide perinatal and social support leveraging cutting edge digital tools and real human connection. We aim to improve outcomes for the highest risk, highest costs and highest need moms that we lovingly refer to as the highest return on investment and impact. 

As a SHERO NOLA Squad Manager, you will support a caseload of expectant and postpartum moms, offering culturally attuned, compassionate prenatal, postpartum and social support. You will lead the SHERO Squad team to ensure moms are supported and lead communication with the local SHERO NOLA team. You will leverage technology including SHANICE AI to provide evidence-based information and local social resources. This role is remote in which you will work primarily from home. You will be responsible for your caseload of moms providing SHERO support so our moms safely transition from pregnancy into parenthood. Weekly updates, data entry and staying actively engaged in our Lean Startup and Sprint model thrives on flexibility, creativity, and adaptability in a dynamic, startup environment.

Your role is instrumental for our SHE Spot and SHERO Squad support leveraging SHANICE as your AI powered co-pilot. 

Employment is provided by Heluna Health.

The pay rate for this role is $33.00 per hour.

This role will begin part time at 20 hours per week and increase to full time 40 hours per week after completing a successful sprint.

ESSENTIAL FUNCTIONS

• Caseload Management: Independently manage a caseload of moms, providing consistent support and ensuring each mother’s needs are met with compassion and responsiveness.
• Technology-Enabled Support: Use the SHERO powered by Birth By Us platform and Typeform for data collection, tracking engagement, and reporting outcomes. Stay comfortable with tech tools to optimize mom interactions and streamline support.
• SHE-Spot Leadership: Convene educational and social sessions in the virtual SHE Spot for SHERO moms.
• Reporting & Data Entry: Maintain accurate records and data entry via Typeform, providing weekly reports and updates to track outcomes, challenges, and progress within your caseload.
• Adaptability in Lean Startup Model: Embrace SHERO’s Lean Startup model, where feedback, iteration, and learning drive improvement. Adapt to new ideas, contribute creative solutions, and adjust to evolving priorities.
• Collaborative Leadership: Work with SHERO’s team of perinatal health workers, doulas, midwives, nurses, and physicians, contributing to our multi-tiered support model. Bring a proactive and leadership-oriented approach to shaping and evolving SHERO’s community impact.
• Innovation & Creativity: Bring a creative approach to support, communication, and outreach efforts, ensuring moms feel a strong connection to the SHERO Sisterhood.

JOB QUALIFICATIONS

Education/Experience

• Strong commitment to improving maternal and infant health outcomes, particularly for high risk, costs and need populations. 
• Comfort with technology, digital tools, and social media platforms including Typeform, Zoom, PowerPoint, and GroupMe.
• Self-directed and capable of managing time effectively within a flexible, remote work environment.
• Strong interpersonal and communication skills, sensitive to cultural and lived experiences.
• Ability to provide ongoing support through weekly updates, data tracking, and case load reporting.

Preferred Qualifications

• 5+ years of experience in community health, maternal support, social work, or related fields.
• We hire at all levels and are seeking community/perinatal health workers, doulas, midwives, nurses, social workers, behavioral health specialists, counselors, coaches and other maternal health professional.
• Familiarity with health equity principles and culturally responsive care practices.

Certificates/Licenses/Clearances

N/A

PHYSICAL DEMANDS

Stand     Occasionally

Walk     Occasionally

Sit             Frequently

Drive Occasionally

Handling / Fingering    Frequently

Reach Outward     Occasionally

Reach Above Shoulder Occasionally

Climb, Crawl, Kneel, Bend Occasionally

Lift / Carry Occasionally – Up to 10lbs.

Push/Pull Occasionally – Up to 10 lbs.

See         Constantly

Taste/ Smell Occasionally

Not Applicable  Not required for essential functions

Occasionally      (0 – 2 hrs/day)

Frequently    (2 – 5 hrs/day)

Constantly    (5+ hrs/day)

WORK ENVIRONMENT

Work will be preformed remotely.

APPLICATION PROCEDURES

Interested applicants should submit a resume and cover letter for consideration.

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.