REMOTE Customer Service Representative ( PART-TIME | $20/hr) JOB 1714

Dex Imagingis a leading provider of document handling equipment and services with multiple offices and locations throughout the United States.We are looking forpart-time,remoteService Support Representativeto handle Tier 1 customer calls.

Job description

FLEX HOURS POSITION AVAILABLE / WORK FROM HOME

Dex Imagingis a leading provider of document handling equipment and services with multiple offices and locations throughout the United States.We are looking forpart-time,remoteService Support Representativeto handle Tier 1 customer calls.

Up to 29 hours per week.We provideall tools neededto Work from Home for this role!Starting pay$20 per hour!

• MUST HAVE RELIABLE INTERNET CONNECTION

What you’ll do:

• Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts.
• Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone.
• ProvideClear and concise communications and follow up with customer on company schedule, requested lead and delivery times.
• Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently
• Track, route, and escalate unresolved issues to Management
• Remain current on constant process updates and technology used within the company
• Perform duties with awareness and in accordance with the organization’s policies and applicable laws
• Performs other duties as directed by management

Your Qualifications:

• High SchoolDiploma
• MUST HAVE RELIABLE INTERNET
• Experience in a call center environment a plus.
• Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems
• Ability to empathize with customer is critical
• Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment
• Possess organizational and time management skills
• Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
• Demonstrate professional communication skillswith a high degree of initiative, mature judgment and discretion
• Ability to navigate through multiple systems

**This part time position is not eligible for medical benefits. The position does receive holiday pay based on the hours worked per day.

The preceding job description has been designed toindicate thegeneral nature of work performed; the level ofknowledgeand skills typically required; and usualworking conditions of this job. It is not designedocontain, or be interpretedas,acomprehensivelisting of all requirements orresponsibilitiesthat may be requires byemployeesin the job. To perform this jobsuccessfully,anindividual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.

This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.

Employment Type: Part-Time