Houston Opportunity: Multi-Account Customer Support Pro | JOB ID 1428

Full job description

As a Multi-Account Customer Service Representative, you will provide exceptional support for several different accounts, offering white-glove service. This dynamic role involves handling a variety of calls, ranging from 2-3 minutes to 30 minutes, depending on the account. You will process tasks like message taking, order placement, appointment scheduling, t

Multi-Account Customer Service Representative

Job Description

As a Multi-Account Customer Service Representative, you will provide exceptional support for several different accounts, offering white-glove service. This dynamic role involves handling a variety of calls, ranging from 2-3 minutes to 30 minutes, depending on the account. You will process tasks like message taking, order placement, appointment scheduling, troubleshooting, and managing sensitive information, all guided by step-by-step processes to ensure success.

We emphasize strong customer service, accuracy, and dependability, with daily monitoring of tone, notes, and overall performance. Most days are high-volume, with back-to-back calls requiring focus and efficiency. While some accounts involve minimal interaction, others require in-depth troubleshooting or handling sensitive content. You will receive live support and guidance to remain effective and confident on every call.

This role includes a tiered structure that allows you to advance and earn raises as you complete training for progressively more complex accounts. Training takes 10-12 weeks, with hands-on practice on the phones to prepare you thoroughly for each account.

Computer & Equipment:

• Windows 11 based PC (no MACs or Chrome Book)
• Dual monitors – this helps you see multiple programs at once while assisting customers.
• At least 16 GB of memory (RAM) with 12 GB usable – this keeps your computer running smoothly while using several tools at once.
• CPU utilization should be 50% or less
• At least 256 GB of storage space (SSD preferred) – so your computer can store and load programs quickly.
• Internet connections: your computer must have a Ethernet (RJ-45) port.
• Wired internet connection required – Wi-Fi is not allowed; your computer must be connected to your router using an Ethernet cable for a stable signal.
• Download speed: 20 Mbps or higher (for receiving data).
• Upload speed: 10 Mbps or higher (for sending data).
• Ping: 20 MS or less (for a fast, responsive connection).
• Internet Speed: Please use speedtest.net to test your specs

Minimum Experience

• Exceptional customer service skills with a focus on professionalism and tone.
• Strong written and verbal communication skills.
• Experience handling high call volumes and troubleshooting customer inquiries.

Minimum Job Qualifications

• Successful completion of a mandatory background check.
• Proven ability to excel in a dynamic, fast-paced environment.
• Exceptional attention to detail with strong organizational skills.
• A quiet, dedicated workspace free from background noise (e.g., kids, pets, traffic, doorbells, TVs, radios).

Availability

• Schedule: 24/7 Availability – Preferably Sunday through Saturday, 3:00 am – 11:00 pm Pacific Standard Time.
• Must be available for orientation at 7:00 am and weekday training sessions starting as early as 6:00 am Pacific Standard Time, on a full-time basis.

Compensation and Benefits

• Pay Rate: Starting at $15.00/hr. This role includes a tiered structure to advance and earn raises as you complete training for progressively more complex accounts.
• Benefits:
  • Medical, dental, and vision coverage.
  • Retirement benefits with company match.
  • Sick time and personal paid time off.
  • Quarterly perfect attendance bonus.

Note: Some benefits are subject to eligibility requirements, including employment term and other factors.

About Us

Frontline Call Center is a W2 employer that does not hire independent contractors.