Customer Success Specialist Remotely| JOB ID 1415

CompliantRx is an AI-powered compliance platform built by the Durable Medical Equipment (DME) industry, for the DME industry. We help DME suppliers cut through the complexity of Medicare and private payer rules with innovative tools like AI Medical Record Review, Ask Noel™, and Addendum Intelligence™.

Full job description

Customer Success Associate (Remote)

Location: Remote (Prefer Florida, Georgia, Alabama, South Carolina, North Carolina)
Job Type: Full-time
Experience Level: Early career (2-4 years)

About CompliantRx

CompliantRx is an AI-powered compliance platform built by the Durable Medical Equipment (DME) industry, for the DME industry. We help DME suppliers cut through the complexity of Medicare and private payer rules with innovative tools like AI Medical Record Review, Ask Noel™, and Addendum Intelligence™.

Our mission is simple: empower DME companies to operate confidently, reduce compliance errors, and focus on patient care.

Role Overview

We’re looking for a Customer Success Associate to join our growing team. In this role, you’ll work remotely and report directly to our Head of Customer Success, supporting customers nationwide with onboarding, product questions, and day-to-day success.

This is an excellent opportunity for someone early in their customer success or support career who is eager to learn SaaS and healthcare technology while working closely with an experienced leader.

What You’ll Do

• Onboarding Support: Help new customers get up and running through training sessions, setup assistance, and product walkthroughs
• Customer Support: Respond to inbound questions via email, phone, and chat; escalate complex issues as needed
• Product Guidance: Walk customers through platform-specific features and best practices
• Account Monitoring: Track customer usage and identify accounts that may need additional support
• Feedback & Insights: Document customer feedback and share insights with the product and success teams
• Knowledge Management: Help maintain FAQs, training guides, and customer success resources
• Reporting: Assist with account health tracking and activity reports

What We’re Looking For

• 1–2 years of experience in a customer-facing role (customer support, account management, or customer success)
• SaaS or healthcare experience is a plus, but not required
• Strong written and verbal communication skills with a professional, empathetic approach
• Comfortable learning and using new software tools
• Highly organized, detail-oriented, and able to manage multiple priorities in a remote setting
• Curious, growth-minded, and excited to build a long-term career in customer success

Why Join CompliantRx?

• Fully remote role with a collaborative, supportive team
• Direct mentorship from an experienced Head of Customer Success
• Exposure to cutting-edge AI technology in healthcare compliance
• Opportunity to grow with a scaling SaaS company making a real impact in patient care

Pay: $55,000.00 – $70,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Work from home