We are a growing, local pest control company looking for a dependable and friendly Customer Service Representative to join our team. This is a fully remote, work-from-home position, but applicants must reside in the DC/MD/VA area.
Full job description
Customer Service Call Center Representative (Remote – DC/MD/VA Only)
$18/hour + Weekly Commission Opportunities
Part-Time (December) → Full-Time (January)
Local Pest Control Company
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About Us
We are a growing, local pest control company looking for a dependable and friendly Customer Service Representative to join our team. This is a fully remote, work-from-home position, but applicants must reside in the DC/MD/VA area.
Position Overview
This role begins part-time in December and transitions to full-time in January with available schedules of 8:00 AM–4:00 PM or 8:00 AM–5:00 PM with a* 1-hour unpaid break*.
The CSR will handle inbound calls, make outbound follow-up calls (no cold calling), schedule services, and provide high-quality support. No prior pest control experience is required, but will be highly considered.
What We Offer
- $18/hour starting pay
- Weekly commission opportunities
- Paid training and part-time hours in December
- Full-time hours beginning January: 8:00 AM–4:00 PM or 8:00 AM–5:00 PM (1-hour break)
- Fully remote work environment
- Supportive, small-business atmosphere where your work is valued
- Benefits after 90 days of full-time employment:
- 8 paid holidays per year
- 80 hours of PTO per year
Responsibilities
- Answer inbound customer calls and emails
- Make outbound follow-up calls for estimates, reminders, overdue invoices, and service confirmations (no cold calling)
- Schedule appointments and manage service routes
- Provide accurate information about services
- Process payments and update customer accounts
- Resolve customer questions with patience and professionalism
- Collaborate with the operations team to ensure smooth service delivery
Requirements
- Must reside in DC, Maryland, or Virginia
- 2+ years of customer service experience (required)
- Call center experience is not required, but is a plus
- Pest control industry experience is not required, but is a plus
- Reliable laptop or desktop computer
- High-speed internet suitable for VoIP calls
- Strong communication skills and attention to detail
- Ability to work independently in a remote environment
How to Apply
Submit your resume through Indeed. We look forward to meeting our next great team member!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
People with a criminal record are encouraged to apply
Application Question(s):
- Do you reside within the DC/MD/VA area?
How to Apply
Interested candidates can apply directly using the official application link below.
Apply Now