Account Coordinator (Remote Jobs in US)| JOB-ID-1219

Data Axle provides data, applications, and services that help organizations make and save money. Our commitment to accuracy, service and innovation drive customer acquisition, retention, and product enhancement.

Full job description

Overview:

Data Axle provides data, applications, and services that help organizations make and save money. Our commitment to accuracy, service and innovation drive customer acquisition, retention, and product enhancement. We are currently seeking an Account Coordinator to help manage our client relationships across verticals. The ideal candidate will be capable of managing the daily workflow of multiple client projects to ensure projects are on time, on budget, and on strategy. In addition, he or she may be called upon to help analyze a client’s business issue(s), develop recommendations and help our clients implement enhancements to support their marketing strategies.

Company	Data Axle
Job Type	Full-Time
Location	Remote

Responsibilities:

• Partner with cross functional teams (Technology, Agency, ESP, etc.) to issue a high-quality database deliverable, mapped to client’s expectations and database marketing goals.
• Maintain a specific focus on long-term client retention and satisfaction.
• Build client relationships and establish strong bonds and trusting relationships with all client contacts, internal and external.
• Proactively identify or clarify issues, analyze challenges, and make recommendations on what to do and how/when to do it.
• Support in the development and execution of annual client-specific account plans that provide a database marketing overview and direction for internal team, illuminate areas for further improvement and set goals for exemplary database service and support.
• Support quarterly business reviews with the client, measuring progress against previously stated goals and objectives and create further benchmarks to measure database deliverable success.
• Possess clear understanding of client’s business and category, including the competitive environment, industry product and pricing strategies.
• Possess clear understanding of client’s database and how to apply it to effectively assist client executing in support of business strategies.
• Follow economic and business trends and apply knowledge to client discussions and database marketing recommendations.
• Understand data quality issues and make recommendations to improve data accuracy and completeness.
• Educate contacts on use and applications of Data Axle’s products and services.
• Determine growth /cross sell opportunities for new products and services with current client(s).
• Be highly responsive to client questions, requests and needs.
• Work closely with client to identify and resolve client roadblocks to success (e.g., staffing quality, implementation approach).
• Work closely with internal management team to identify and resolve internal roadblocks to success (e.g., staffing quality, implementation approach).

Requirements:

Qualifications:

• 1 – 3 years’ experience in Account Management and/or Client Services.
• Experience with one of more of the following helpful: Digital Marketing, Ad Agency, Direct / Database Marketing; Customer Relationship Marketing (CRM); Customer Information Management.
• Bachelor’s degree in Marketing, Business or similar field.
• Familiarity with campaign process and tools.
• Familiarity with Business Intelligence tools.
• Some travel may be required.

If you are a resident of California, Colorado, Washington, or New York City, please contact us or email us at applicant@data-axle.com to receive compensation and benefits information for this role. Please include the job title and/or job ID of the role you are interested in.

Affirmative Action/EEO Statement:

At Data Axle, we are committed to attracting, retaining, and engaging employees from all walks of life. Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. As part of that commitment, Data Axle does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and or Vietnam Era or any other characteristic protected by federal, state, or local law.