Inside Sales Representative (Fidia Pharma USA, Inc. – FULL-TIME) | JOB ID 1821

Founded in 1946, Fidia is an Italian multinational pharmaceutical company, with R&D, manufacturing, marketing, and sales capabilities, and an extensive product portfolio, mainly based on Hyaluronic Acid, in strategic therapeutic areas such as Joint care, Eye care, Skin care….

Full job description

Founded in 1946, Fidia is an Italian multinational pharmaceutical company, with R&D, manufacturing, marketing, and sales capabilities, and an extensive product portfolio, mainly based on Hyaluronic Acid, in strategic therapeutic areas such as Joint care, Eye care, Skin care, Specialty care, Health&Wellness care. Headquartered in Abano Terme (PD), Fidia extends its global reach through local partners and distributors in 120+ countries worldwide, as well as with wholly owned subsidiaries.

Position Purpose or Objective

The primary responsibility of the Inside Sales Representative is to develop and manage a designated territory to maximize sales and provide exceptional customer service for Fidia’s product portfolio. The successful candidate will work synergistically with the existing sales force and be responsible for the identification, development, and maintenance of existing product business, along with new business development with HCP’s and their affiliated accounts.

Major Areas of Responsibility

· Responsible for overall telephone sales transactional activities for Fidia’s product portfolio within their assigned territory

Primary Objectives

· To meet or exceed product sales target and revenue growth for the assigned territory

· The timely completion of territory sales plans

· Update and maintain HCPs and Accounts information for their assigned territory

· Provide exceptional customer service

Specific Job Responsibilities

Overall Inside Sales Support:

· Required to cover telesales territories, territories that are vacant, and territories that have representatives on leave of absence, and support current representatives with low segment accounts to maintain and grow the HA portfolio

· Core sales activities to include: cold calling, prospecting, market research, building relationships, networking, lead generation, and lead follow-up

· Reports to the North-East District Manager and will be aligned to a territory that resides in one of 3 time zones – Eastern, Central, and Mountain/West

· Serve as an Account Manager to ensure the highest quality of delivery to Fidia’s clients. Responsibilities include: qualifying orders, client follow-up, and conducting client QC calls

· Follow up with the internal team on open client requests to ensure prompt resolution

· Escalate client issues to Fidia Management as appropriate

· Answer inbound telephone calls from accounts and HCP’s

· Provide assistance to accounts in placing orders and/or sending marketing materials to their offices to help boost sales

· Utilize the CRM/SFA tool to enter call activity and customer information and create and manage sales pipeline reports for your assigned territory

Required Knowledge, Skills, and Abilities

· Must be able to communicate effectively, whether in person, on the telephone, or through correspondence

· Ability to enter data accurately

· Ability to handle multiple tasks well and work in a fast-paced environment with strong sense of urgency

· Ability to facilitate resolution of client issues

· Must be able to collaborate well in a team environment

· Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy

· Excellent interpersonal skills and ability to establish and maintain effective working relationships with both internal and external stakeholders

· Experience developing and creating formal presentations; advanced presentation skills, intermediate computer skills

· Excellent verbal and written communication skills

· Self-directed, able to take initiative, contribute new ideas, and gain new business

Education and Experience

• 2-5+ years of Inside Sales experience
• BA/BS degree required.
• At least 3 years inside sales experience, preferably in the Life Sciences Industry (Medical Device, Biotech, Pharma)

Fidia Pharma USA Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Job Type: Full-time

Work Location: In person