Remote Customer Service Representative Jobs in USA

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Hospitality and Vacation Ownership

Why Consider This Job Opportunity

• Competitive pay with comprehensive benefits including medical, dental, vision, and 401K options
• Opportunities for travel discounts and tuition reimbursement
• Access to professional counseling and family support services
• Growth and development opportunities within the organization
• Supportive and friendly work environment that fosters inclusivity
• Potential for flexible work arrangements after initial training
  

What To Expect (Job Responsibilities)

• Communicate with potential owners via telephone to resolve customer service concerns and answer questions
• Promote awareness of brand image internally and externally while utilizing effective sales techniques
• Identify guest reservation needs by asking open-ended questions to gather necessary information
• Check availability of accommodations and suggest alternatives when necessary
• Maintain professionalism and confidentiality while interacting with colleagues and guests
  

What Is Required (Qualifications)

• Must be available to work various shifts, including holidays and weekends
• Ability to perform physical tasks such as bending, twisting, and lifting items up to 10lbs without assistance
• Proficiency in navigating multiple computer systems simultaneously, along with strong reading, writing, and comprehension skills
• Position may require background and drug screening as per company policy and legal requirements
  

How To Stand Out (Preferred Qualifications)

• Experience in a customer service role, particularly in a call center or hospitality setting
• Familiarity with sales techniques and up-selling strategies
• Knowledge of the vacation ownership industry
  

#Hospitality #CustomerService #CareerOpportunity #TravelDiscounts #GrowthOpportunities

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